Common Job interview questions and example answers

現在(2019年6月)、僕はニュージーランドのクイーンズタウンワーキングホリデーのビザで暮らしています。5月中旬〜6月の中旬にかけて1ヶ月間仕事探しをしたので、その際の面接で実際に聞かれた質問などを元に質問例と僕自身が面接前に準備した回答内容を掲載します。今後、英語の仕事面接がある方は参考にしてください。

Can you tell me about yourself?

As I love constant human interactions I have been working in the customer service industry for the past 6 years. My previous front desk experience was at a hostel in Japan. Through my previous experience, I learned the overall operation of the accommodation including welcoming guests, answering inquiries, and handling reservations. My dream is to manage my own hotel one day. So I’d like to start off my hotel career here.

Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.(≒Describe a time you had to deal with an unhappy customer.

Please let me share with you one of the hardest complaints I’ve ever had. When I worked as a sales representative in the previous company, I’ve got a complaint from a customer about our services.

My previous company provided online English lessons through Skype for Japanese English learners. One customer complained that some tutors missed lessons in the early morning. That was completely our company’s fault. However, reducing the absent rate of the tutors for the early morning rapidly wasn’t possible. So what I could do for him was explaining our situation that since we could provide services at reasonable prices from early morning to midnight every day, we couldn’t unfortunately avoid the few possibilities of the tutor absence. After all, he understood our situation and appreciated our efforts.

It was one of the hardest complaints I’ve ever had.

②の質問は絶対に準備をしておいた方がいいと思います。2つの面接で聞かれました。自分が受ける職種と同じ前職の経験からエピソードを選んでください。

Why should we hire you?

You describe in the job listing that you are looking for a person with minimum 2 years of previous experience in a similar role. As you can see on my resume, I think I meet the requirements but what sets me apart from other candidates is my ability to value building a good relationship with guests. I know that a happy customer is a repeat customer. Plus, I can speak Japanese as well. So when Japanese customer comes, I can serve in their mother language.

What does excellent guest service mean to you?

Excellent guest service as a receptionist is to show guests that you are always available for inquiries and well-prepared to solve guests’ problems. In order to provide such great services, we should show a welcome attitude towards guests and have knowledge of the Queenstown tourism.

What are your greatest professional strengths?

I have extremely strong planning skills. In my previous job, first in the morning, I prioritized each tasks and started from an urgent task and completed all tasks within a day. At the same time, I payed attention to details. I guess that’s because I’m Japanese haha. I grew up in that environment. (ここは笑いを取れる空気感を出せるようにしました。)

What is your greatest professional achievement?

My greatest professional achievement was turning around the success of my previous employer’s business.

When I started working in the hostel, there was a cafe owned by the same owner next to it. The business in the hostel was going well, however the business in the cafe was struggling. Thus I started constant events called English only cafe both for Japanese English learners and people from different background. This business brought in great revenue for the company. I am very proud of it. What I learned from the experience was passion or enthusiasm is a key to keep attracting customers.

Why do you want this job?

The scenery from your hotel is absolutely beautiful. If I could work at your hotel, I thought I can offer guest breathtaking view from your hotel. I will be proud of it. Besides, as I mentioned earlier, I have previous similar experience in accommodation. So I thought I could use my skills to it.

↑これは直前になって「ありきたりだな〜。」と思ってウェブサイトやレビューを見て、修正を加えました。⑦に限っては回答例をあまり参考にしないでください。

Where do you see yourself in five years?

I see myself in a hotel learning hotel management. My dream is to manage my own hotel one day. From my previous experience and research, I believe a hotel is a place where people feel extraordinary and relaxed apart from their usual life. I believe….

↑これはウェブ上では聞かれることが多いと書いてあったので途中まで準備をしておきました。ただ個人的にはそんなに大切な質問でもないかな?と思っていたので途中までしか準備をしていませんでした。面接では実際何が聞かれるかはわかりませんし、準備しても忘れることが多いので途中まで準備すると言うのも全然ありだと思います。結果この質問は面接で一度も聞かれませんでした。

What do you consider to be your weaknesses?

My weakness is to tell a story. I am a good listener but not a storyteller. When people asked me questions, I used to simply answer the questions. Instead, I asked them questions. But now that I realized that in order to make a good relationships with people sharing my experience or life stories are very important. So I have been trying to expose myself to others.

前日の時点ではこれ↑を準備していましたが、朝ランニングをしてる時に下記のような回答を思いつきました。

質問:What is your professional weakness?

My professional weakness is to take a phone call. When I talk with people in person, I don’t have any problems as you see. However, since we can’t see the facial expressions on the phone, it’s sometimes quite hard. But I’m trying to improve my phone skills.

相手が険しい顔をしたら、こんなこと↓を付け加えようと思っていました。

I know it’s a minus as a receptionist but I thought being honest is a big plus.:)

面接では相手の反応によって、説明を加えたり、相手をクスっと笑わせたりするのってとても大切だと思います。

How would your boss and co-workers describe you?

Once my previous supervisor described me as a logical person. She told me that my explanation was easy to understand for everyone. I suppose this personality came from my education. Before I entered my university on the resume, I used to major in mathematics in another university. Then I needed to think in a logical way.


★おまけ★

仕事の面接で大切なこと

1. 想定・準備すること

どんな質問をされるかどんなことを答えるか、そんな想像を巡らせることはとても大切だと思います。実際に仕事をし始めてからも、「事態を想定し準備をしておくこと。」は当然大切な能力になります。

2. 下調べを徹底的にする

僕は事前に受ける会社のウェブサイトや外部サイトのレビューなどを徹底的に読みました。実際に暇な時間帯に訪問して軽く声を掛けてみるというのもしました日本人の感覚としては恥ずかしいですが(笑)結果的にはそれが功を奏してオーナーが翌日連絡をくれました!「君は昨日Propertyに顔出してくれた彼だよね?resume見たよ。いい感じだね。」と言う感じで会話が始まりました。

3. 身だしなみを整える

僕は海外でかつオフィス系の仕事ではなかったのでスーツは着ませんでしたが、カジュアル過ぎない服装を着て行きました。髭や眉はいつもより整えて行きました。(笑)


個人的にはこの面接の準備を通して自分の人生を考え直すきっかけになりました。前職と今受けている仕事の関係性について改めて考えたり、自分のキャリアパスを考えたりしました。英語での仕事面接、頑張ってください!

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alkpanacks

Because my passion is planning things, learning English, and meeting new people. I host international events with people from different countries people.